Chargebacks

In combination with First Data Corporation, we handle all retrievals and chargebacks. Helping our customers increase their profitability is the primary objective of the Chargeback Department. FTS works quickly to gather all necessary documentation to resolve a disputed sale.

Chargebacks mean fees, research and frustration. We work to make this process easier on our merchants. Our chargeback department works to make sure your money stays with you!

A chargeback occurs when a credit card customer disputes an item on their billing statement. A dispute can result from merchant error, such as a missing signature on a sales ticket or a customer complaint (i.e., damaged merchandise). Managing chargebacks is labor intensive and can detract your attention from the business of serving your customers and making money!

To reduce the impact on our merchants, FTS and our partner provide a full staff of trained dispute analysts who will act as your advocate in chargeback resolution. Clients have direct access to a qualified account representative to answer questions in an efficient and timely manner.

FTS provides you with the tools needed to understand, evaluate, resolve, and track your chargeback activity. This, coupled with our comprehensive approach to Total Customer Care, makes the Billing Dispute and Resolution Department an integral and valued area of support in the merchant relationship chain.

Credit & Risk

We monitor merchants' daily processing activity utilizing a combination of robust in-house and Global Payments software. We audit several different risk factors at the merchant level to minimize fraud and loss problems for the merchant and independent sales organization or agent.